Refund policy

30 day returns If you are not happy with your QuietClip nail trimmer, you can return it unused within 30 days of the day it was delivered to you and we will refund the price you paid. How to return Email us at hello@quietclip.co.uk with your order number and tell us you want to return the item. You do not have to give a reason. We will reply within 2 working days with your return authorisation and the returns address. Returns go to our returns centre in China. Please send the item with a tracked service and keep the proof of postage. As a guide, Royal Mail International Tracked for a parcel up to 1 kg to China costs about £30. Condition of returned items The trimmer touches skin and nails, so for hygiene reasons we can only accept returns of unused items. You can open the box and look at it. Please send it back with the charging cable, and in its original packaging if you still have it. If the item comes back used or damaged, we may reduce the refund by the loss in value. Return postage You pay the cost of sending the item back. If the item is faulty or we sent you the wrong item, you do not need to return it (see Faulty items below). Refunds We refund you within 14 days of receiving the returned item, to the same payment method you used. Delivery was free, so there is no delivery charge to refund. Faulty items If your item arrives faulty or damaged, or we sent you the wrong item, email us within 30 days of delivery with a photo of the problem. You do not need to send it back: we will send a replacement or give you a full refund. This does not affect your statutory rights under the Consumer Rights Act 2015. Your legal right to cancel Under the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel your order. Our 30 day return window includes and extends this right.